Intern, Order-to-Cash - Accounts Receivable

Essential Job Duties and Responsibilities
Send daily emails regarding open items though case management tool
Evaluate orders on credit hold and release when appropriate
Enter credits
Organize tax certificates
Interact with customers, both internally and externally, to identify and resolve outstanding issues in a timely and professional manner
Document collection related activities for assigned accounts
Dispute management
Conduct account research and analysis
Performs other duties as assigned
Education and Experience Requirements
Requires High School Diploma or GED and current enrollment in undergraduate or graduate classes.
Skills and Abilities
Professional and personable demeanor over the phone
Superior written and verbal communication skills and inter-personal skills
Superior organizational, decision-making and follow-up skills
Ability to work independently with minimal supervision
Ability to adjust to flexible environment
General knowledge of changing economic conditions
Ability to problem solve through technical and analytical analysis
Knowledge in use of personal computer and PC Software (Microsoft Office)
Outstanding customer focus including attributes of empathy, compassion and service orientation
Passionate and high energy which can assist in selling future vision to customers
Strong detail orientation, with focus on data quality
Adaptability/flexibility which includes being open to change and conducting business differently
Focused on continuous learning and developing new skills
Excellent process orientation which focuses on efficiency without losing sight of customer experience
Savvy with technology which includes use of web-based platforms, case management, etc.

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