DEALER SERVICE REPRESENTATIVE
KTM NORTH AMERICA INC & SUBSIDIARY KTM NORTH AMERICA INC & SUBSIDIARY Amherst, OH Amherst, OH $23 - $25 an hour $23 - $25 an hour 9 days ago 9 days ago 9 days ago SUMMARY Under general supervision, the Dealer Services Representative (DSR) is responsible for assisting dealers with all technical and selected parts questions through the dealer only 800 phone line.
Provides dealer technical support and parts support to the Companys dealer network.
Ensures that appropriate resources are utilized to provide the highest level of dealer/customer technical service and parts support.
ESSENTIAL DUTIES AND RESPONSIBILITIES Provides the highest level of technical dealer support and retail customer support via phone line and other communication channels.
Provides parts support to dealers concerning warranty, RMAs and product fitment.
Includes gathering information, going through the review process, and making a determination regarding plan of action for each situation.
Enters all calls and related information into the Call Center system.
Travels to dealerships when necessary, for troubleshooting, technical assistance and customer service activities.
May involve light mechanical work, as needed.
Coordinates dealer visits with Field Support Representatives, as needed.
Potentially travels to assigned events/activities and provides general assistance as needed.
Examples may include Dealer Shows, KJSXC, amateur events, Ride Orange events, etc.
Attends new product training and/or customer service meetings.
Evaluates warranty claims for all product concerns including motorcycle and parts; makes sound decisions on warranty requests based on judgment and/or related warranty criteria.
Provides assistance to other departments as required.
Maintains work areas and tools in a clean, appropriate, and professional manner.
Performs other duties as assigned.
SUPERVISORY
Responsibilities:
None CONTACTS:
Internal:
Customer service and Dealer Service Team, Parts Dept.
, Sales and Marketing External:
Dealers/Customers, parents and kids at Amateur events.
JUDGEMENT/REASONING ABILITY:
Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy.
Requires ability to use judgment and reasoning skills and determine when issues need to be escalated.
PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee is frequently required to stand; use hands and fingers, bend, stoop and reach with hands and arms.
Ability to lift up to 100 pounds 5% daily Able to sit at a desk and use/view computer 90% daily Able to hear and speak into a telephone 90% daily Able to walk, stand, kneel, bend, stoop, twist 90% daily Able to drive and/or fly long distance.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provides dealer technical support and parts support to the Companys dealer network.
Ensures that appropriate resources are utilized to provide the highest level of dealer/customer technical service and parts support.
ESSENTIAL DUTIES AND RESPONSIBILITIES Provides the highest level of technical dealer support and retail customer support via phone line and other communication channels.
Provides parts support to dealers concerning warranty, RMAs and product fitment.
Includes gathering information, going through the review process, and making a determination regarding plan of action for each situation.
Enters all calls and related information into the Call Center system.
Travels to dealerships when necessary, for troubleshooting, technical assistance and customer service activities.
May involve light mechanical work, as needed.
Coordinates dealer visits with Field Support Representatives, as needed.
Potentially travels to assigned events/activities and provides general assistance as needed.
Examples may include Dealer Shows, KJSXC, amateur events, Ride Orange events, etc.
Attends new product training and/or customer service meetings.
Evaluates warranty claims for all product concerns including motorcycle and parts; makes sound decisions on warranty requests based on judgment and/or related warranty criteria.
Provides assistance to other departments as required.
Maintains work areas and tools in a clean, appropriate, and professional manner.
Performs other duties as assigned.
SUPERVISORY
Responsibilities:
None CONTACTS:
Internal:
Customer service and Dealer Service Team, Parts Dept.
, Sales and Marketing External:
Dealers/Customers, parents and kids at Amateur events.
JUDGEMENT/REASONING ABILITY:
Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy.
Requires ability to use judgment and reasoning skills and determine when issues need to be escalated.
PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee is frequently required to stand; use hands and fingers, bend, stoop and reach with hands and arms.
Ability to lift up to 100 pounds 5% daily Able to sit at a desk and use/view computer 90% daily Able to hear and speak into a telephone 90% daily Able to walk, stand, kneel, bend, stoop, twist 90% daily Able to drive and/or fly long distance.
Estimated Salary: $20 to $28 per hour based on qualifications.
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